We at Estée Lauder Online respect your privacy and value the relationship we have with you. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions.
This Privacy Policy describes the types of personal information we collect at the Estée Lauder website, currently located at www.esteelauder.com (the "Site"), how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you may reach us to update your contact information, remove your name from our mailing list or ask us any questions you may have about our use of your personal information. It also explains how you may elect to stop receiving communications about our products and services.
Please note that this Privacy Policy governs only information provided to Estée Lauder Online. It does not govern any other information or communications that may reference Estée Lauder, e.g., communications from Estée Lauder counters located within brick and mortar retail stores. If you visit one of our other regional websites, or link to another website from this Site, you are subject to the privacy policy applicable for that website and we suggest that you consult such privacy policy.
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INFORMATION WE COLLECT AND HOW WE USE IT
You may choose to provide us with personal information when you visit our Site. For example, if you decide to complete an online survey, complete a user registration form or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, gender and product and/or cosmetic concerns, and the brands and products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiration date. To protect your personal information, users registering at the Site must also enter a user name/email address and password.
If you would prefer that we not collect any personal information from you, please do not provide us with any such information.
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- USE OF PERSONAL INFORMATION BY ESTÉE LAUDER ONLINE
MARKETING EMAILS If you so elect, the information you provide may be used by Estée Lauder Online to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions ("Emails"). If you do elect to receive them and later decide that you would no longer like to receive these Emails, see the "Your Choices" Section. You may receive the benefit of hearing from Estée Lauder online via mail or phone even if you have not elected to receive emails. If you do not wish to receive these communications, see the "Your Choices" Section.
- TEXT MESSAGES
- If you so elect,you may provide your mobile phone number in order to receive text message alerts containing product and event information, cosmetics tips or promotions. There is no fee from Estee Lauder Online to receive Text Messages, however, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider. Participating Carriers are:
| ACS Wireless | Cox Wireless | Pocket Wireless | | Alltel | Cricket Communications | Revol Wireless | | All West Communications | Element Mobile | Silver Star PCS | | Appalachian Wireless | Farmers Mutual Telephone Co. | Simmetry Wireless | | AT&T | GCI Wireless | Snake River PCS | | Bluegrass Wireless | Golden State Cellular | South Central Communications | | Boost | Illinois Valley Cellular | Sprint | | Boost Unlimited | Immix | Sprocket Wireless | | Breakaway Wireless | Inland Cellular | Strata Networks | | Carolina West Wireless | iWireless | Syringa Wireless | | Cambridge Telephone Company (CTC) | Metro PCS | Thumb Cellular | | Cellcom | Midwest Wireless | T-Mobile | | Cellular South | Nex-Tech Wireless | United Wireless | | Cellular One of East Central Illinois | Nextel | Union Wireless | | Cellular One of Montana | Northwest Missouri Cellular | U.S. Cellular | | Cellular One of NEPA | nTelos | Verizon Wireless | | Centennial Wireless | Nucla-Naturita Telephone Co. | Viaero Wireless | | Chat Mobility | Panhandle Telecommunications | Virgin Mobile US | | Cellular 29 | Pioneer Cellular | West Central Wireless | | Cincinnati Bell | Plateau Wireless | |
You acknowledge that SMS messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. You acknowledge that, depending on the recipient's mobile provider service, it may not be possible to transmit the SMS message to the recipient successfully. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures. To receive help with Text Messages, you can either text the word “Help” to 37833 (ESTEE) or call 1.877.311.3883 or email el-tech@estee.com. You may unsubscribe from receiving Text Messages any time by texting the word “STOP” to 37833(ESTEE) from your device.
If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the Site or contact you regarding your customer service requests or questions or your order.
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COMMUNICATIONS TO SERVE YOU If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email,concerning the Site or contact you regarding your customer service requests or questions or your order. For example, all registered users will receive a welcoming Email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Estée Lauder Online offers its customers.
CUSTOMIZED SERVICE We may use your personal information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you.
SPECIAL EVENTS, QUESTIONNAIRES AND SURVEYS On occasion, Estée Lauder Online may sponsor special events (such as contests, sweepstakes or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy for the purposes set forth herein.
EMPLOYMENT If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. An "Affiliate" is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company. We will retain your recruiting information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.
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| TECHNOLOGIES THAT ALLOW US TO CUSTOMIZE YOUR EXPERIENCE ON OUR SITE We use various technologies to collect information about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the numerical Internet Protocol (IP) address identifying your computer or device which may indicate your geographic location. In some instances, we may use these technologies in combination with the personal information you provide on the Site. These technologies may provide a variety of information such as whether you have visited our Site before. They also may enable you to save your preferences. Each technology is explained below.
WEB BEACONS AND TRACKING LINKS Web beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our Site. They are often used in combination with cookies and are often not visible to the user of the Site. Web beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our cookies (see "Cookies" section below), you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.
COOKIES Browser cookies are bits of text that are placed on your computer's hard drive when you visit our Site. Flash cookies are similar to browser cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive.
You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, cookies. If you reject our cookies, you may still use this Site, but you may be limited in the use of some of its features. Temporary or "session" cookies are used to help you shop and will simply expire when you place an order.
Some of our other business partners such as Yahoo! (please see below) and service providers may also use cookies on the Site. However, we have no access to, or control over, these cookies and do not accept any responsibility for such use. Only Coremetrics cookies may be accepted or declined as described in the preceding paragraph.
Esteelauder.com may work with Yahoo! to research certain usage and activities on our web site on our behalf. Yahoo! uses cookies, Web beacons, and/or other monitoring technologies (collectively, "Beacons") to conduct this research. The information collected through these Beacons is used to find out more about our users, including user demographics and usage patterns, for more accurate reporting and to improve the effectiveness of our marketing. Information recorded through the use of these Beacons is aggregated and then shared with us. No personally identifiable information about you is shared by Yahoo! with esteelauder.com as a result of this research. If you prefer that Yahoo! not record information by means of these Beacons on the esteelauder.com web site, visit Yahoo! at http://info.yahoo.com/privacy/us/yahoo/webbeacons/details.html to opt out.
COREMETRICS We are continuously working to make your experience on our Site better. To this end, we have retained a company, Coremetrics, to assist us in better understanding your use of our Site. Coremetrics will place cookies on your computer to collect information on our behalf that will show us how you come to our Site and how you use and navigate our Site.Coremetrics does not collect any personal information about you. Coremetrics analyzes the information it collects on our behalf via a unique random number and returns it back to us through a secure web connection. The information and analysis will be used to help us better understand your interests and to better serve you through a customized web experience and personalized product offerings. Coremetrics is contractually prohibited from using our data for any other purpose. Coremetrics is required to maintain all information collected on our behalf in confidence. You may deactivate the ability of Coremetrics to analyze your behavior on the Site. To learn more about the various levels of privacy and confidentiality you can select with respect to Coremetrics and to exercise your choice, please click here.
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| INFORMATION WE SHARE AND WITH WHOM WE SHARE IT We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as described in the "Business Transfers" Section. In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here.
ESTÉE LAUDER COMPANIES We may share your personal information with our Affiliates that distribute and market Estée Lauder products (the "Estée Lauder Companies"). Estée Lauder Companies may use this information in accordance with this Privacy Policy. If you prefer that we not share your personal information with Estée Lauder Companies, please do not provide it to us. We are unable to offer the benefits of Estée Lauder Online to anyone who does not consent to the sharing of their personal information with Estée Lauder Companies.
THIRD PARTIES We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include data analysis firms, customer support specialists, email vendors, web hosting companies and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide maybe used by such third party for their own purposes and in accordance with their own policies.
BUSINESS TRANSFERS As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances. You may choose not to have your information transferred as a business asset by contacting us as described in the "Your Choices" Section.
COMPLIANCE WITH LAW AND FRAUD PROTECTION We may disclose any information we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when we believe, in our sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.
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TRANSFER OF DATA TO OTHER COUNTRIES The Affiliates, Estée Lauder Companies and third parties who may receive your personal information in accordance with this Privacy Policy and the databases in which your personal information is stored shall be located in the United States and other countries which may not guarantee the same level of protection for personal information as the one in which you reside.
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CHILDREN'S PRIVACY If you are under thirteen years of age, you may browse our Site. However,you may not provide personal information to us. This Site is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the Site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the Site, we will delete the information from our records.
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| HOW WE PROTECT PERSONAL INFORMATION We maintain reasonable safeguards for this Site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the site. If you have any questions about security at our Site, you can send an email to el-tech@esteelauder.com.
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| UPDATES TO OUR PRIVACY POLICY We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy. Please find the effective date of the Privacy Policy at the top of this page.
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YOUR CHOICES
UPDATING YOUR INFORMATION If you would like to update your contact information, you may do so by clicking here or sending an email to el-tech@esteelauder.com.
OPT-OUT AND MANAGING YOUR PREFERENCES You may choose whether or not you would like to receive email from us. You may change your preferences with respect to email at any time by clicking the "unsubscribe" link at the bottom of every email you receive from us or by clicking here to update your preferences in the My Account section. You may also choose not to receive mail or phone communications by emailing us at el-tech@esteelauder.com and specifying that this is your preference. You may unsubscribe from receiving Text Messages any time by texting the word “STOP” to 37833(ESTEE) from your device.
In addition if you would like to change your other preferences, e.g, with respect to the transfer of data as described in the "Business Transfers" Section, please contact us at el-tech@esteelauder.com.
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COMMENTS We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by e-mail at el-tech@esteelauder.com.
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