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Estée Lauder and Estée Lauder Cosmetics Ltd. (“we, us, or our”) respect your concerns about privacy and value the relationship we have with you.  This Privacy Policy describes the types of personal information we collect about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information.  We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

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INFORMATION WE COLLECT
We may obtain personal information about you from various sources.  We may collect this information when you provide it at one of our stores or on our website.  Our products are available for sale in many department stores. Personal information collected in these department stores is not provided to us. This Privacy Policy does not address the information practices of department stores in which our products are sold.  Department stores may have their own privacy notices or policies, which we strongly suggest you review when you provide them with your personal information. We are not responsible for the department stores' personal information practices.  When you visit this site, we also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

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INFORMATION YOU PROVIDE

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site, at our counters or in our stores.  The types of personal information you may provide to us includes:

Contact information (such as name, postal address, email address, and mobile or other phone number)
Age and date of birth
Gender
Username and password
Payment information (such as your payment card number, expiration date, delivery address, and billing address)
Your skincare concerns
Contact information for friends or other people you would like us to contact
Content you provide (such as photographs, videos, reviews, articles and comments).


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HOW WE USE THE INFORMATION

We may use the information you provide to:

Send you promotional materials or other communications
Provide services to you
Process your payment and/or gift card transactions
Create and manage your online account
Respond to your inquiries
Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers
Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
Comply with applicable legal requirements, relevant industry standards and our policies
We also may use the information in other ways for which we provide specific notice at the time of collection.


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INFORMATION WE COLLECT BY AUTOMATED MEANS

When you visit this site, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.


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TECHNOLOGIES WE USE

INFORMATION WE SHARE

We do not sell or otherwise disclose personal information we collect about you, except as described here.  We may share your personal information with:

Our affiliates for the purposes described in this Privacy Policy.

Service providers who perform services on our behalf based on our instructions.  We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.  Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting and marketing services.

Other third parties with your consent.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets.  Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy.  Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.


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YOUR RIGHTS AND CHOICES

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you.  To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.

  • EMAIL OPT-OUT

    You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below.  You also may opt out of receiving marketing emails from Estée Lauder Canada by clicking here.


  • POSTAL MAIL OPT-OUT

    You can ask Estée Lauder Canada to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion.  You also can request that we refrain from sending you promotional postal mail by contacting us as indicated below.


  • WITHDRAWING CONSENT

    You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information.  We will apply your preferences going forward within a reasonable amount of time.  In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services. 


  • REVIEWING, UPDATING AND MODIFYING PERSONAL INFORMATION

    Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate.  The right to access personal information may be limited in some circumstances by local law requirements.  You may request to review, change or delete your personal information by sending an email to ELOnlineService@esteelauder.com

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DATA TRANSFERS

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected.  Those countries may not have the same data protection laws as the country in which you initially provided the information.  When we transfer your information to other countries, we will protect that information as described in this Privacy Policy.


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HOW WE PROTECT PERSONAL INFORMATION

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.


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LINKS TO OTHER WEBSITES

Our website may provide links to other websites for your convenience and information.  These websites may operate independently from us.  Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites.  To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

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UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices.  We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.

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HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact our Privacy Officer by email at privacyinfo@esteelauder.ca  or telephone at 1-800-387-6707 Ext. 5399.


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