Beauty Advisor Inquiries: M-F 8am-7pm ET
Technical/Order Inquiries:
M-F 10am-7pm, S-S 10am-8pm ET
Call Us: 877-311-3883
Email Us your questions
Returns and Exchanges
If you wish to return or exchange an item purchased through Estee Lauder Online, please follow the steps below.

  • If you are making an exchange and the total cost is more than the amount of your return, please include your payment information.
  • Affix the return label provided on the invoice to the outside of the return package. If the label is not available, all returns should be addressed to:

    Estee Lauder Online
    Returns Department
    850 Matheson Blvd West, Unit 4
    Mississauga, ON
    Canada L5V0B4
  • For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We're sorry, return shipping fees are not refundable. In the case of damaged items, please contact us by phone at 1-877-311-3883.
  • Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are Monday through Friday, excluding federal holidays within the United States and Canada. An email will be sent to confirm receipt and processing of your return or exchange request.
  • If you have questions about returns or exchanges, please contact us by phone at 1-877-311-3883.
Damaged Items
  • When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 877-311-3883.
  • Please provide the order number along with your email address and phone number for fastest service.
  • To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.