Beauty Advisor Inquiries: M-F 8am-7pm ET
Technical/Order Inquiries:
M-F 10am-7pm, S-S 10am-8pm ET
Call Us: 877-311-3883
Email Us your questions
Shopping Online
How To Shop Online
Welcome to esteelauder.com. Shopping is easy, convenient and secure.
Simply select the product you want to purchase and follow the instructions below:

STEP ONE:
  • Click "Add to Bag" to place the product(s) you have selected into your shopping bag.
STEP TWO:
  • When you've completed shopping, click the "Continue Checkout" button, which is found on each page.
  • Then, simply follow the instructions to checkout and complete your order. Please note that you may change
    the contents or edit the quantities of items in your shopping bag until you click “Submit Order.” After clicking
    “Submit Order” your order will be processed.
  • After your order has been submitted, a “Thank You” page will be displayed confirming that your order was
    received. You will also receive an email confirmation promptly following each order. If your email confirmation
    does not arrive within 24 hours after you have placed your order, please contact us at 877-311-3883 for
    assistance.
  • If you have any questions or concerns when placing an order or if you wish to inquire about a previously
    placed order, please call esteelauder.com Customer Service 877-311-3883 for assistance or Contact Us.
    Please have your order number available in order for us to serve you most efficiently.
SHOPPING BAG
Click “Shopping Bag" to display the quantities of the items you have placed in your shopping bag and the total cost of your purchase. You may also remove or make changes to your purchase.

REMOVING ITEMS FROM YOUR BAG
If you wish to remove an item in your Shopping Bag, simply go to "Shopping Bag" and select the "Remove" link near the product name. The item will be removed from your shopping bag.
Optimal Monitor Settings
  • This site is best viewed with Internet Explorer 6.0 or higher and a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.
  • Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any
    additional information we have available.
Internet Browser Requirements
  • Our site works best with Internet Explorer 6 and above on PCs. We also support Firefox 1.5 and above for
    PCs and MACs and Safari 2.0.4 on MAC only.
Security Online
At esteelauder.com, we understand how important security is to you. When you place an order at
esteelauder.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is
the most advanced consumer online security technique to date. You can be assured that your order will be
placed safely and securely. We have used government approved encryption software. To find out more about
SSL encryption software go to:

   http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this
software are the following:
  • AOL 5.0 and higher
  • Internet Explorer 5.0 and higher
  • Mozilla Firefox
  • Netscape 6.0 (Windows only)
  • Safari
  • Google Chrome
Item Availability
TEMPORARILY OUT OF STOCK/BACKORDERED ITEMS
  • If an item selected is temporarily out of stock at the time of your order, you will be notified via email and
    advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they
    are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason
    you wish to cancel a backordered item, please contact us at 877-311-3883 and we will be happy to
    assist you.
PRE-SELL ITEMS
  • Pre-sell items are items that are not yet in stock but available for advanced purchase on our site.
  • Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify
    you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not
    be charged for any item until it has shipped. Anticipated shipment time (i.e. "Available for shipping in
    mid-September") is indicated on the site adjacent to product information.
  • Please note: The actual delivery date of your order depends on the shipping method you select.
Maximum Purchase Policy
  • We must limit orders to six of any single item, with a maximum purchase of $750 per customer. If you have any questions, please call us at 877-311-3883 or Contact Us and we will be happy to assist.
Gift Wrap Service
  • Gift orders always receive special care at esteelauder.com. We will be happy to wrap your gift and include a
    gift card with your personal message at no additional cost to you.
  • If you wish to have your esteelauder.com order gift-wrapped, simply click on the “Gift Wrap” option during
    Checkout.
  • Please note: Multiple items within a gift order will be presented as one gift package.
Sales Tax
  • We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA,
    CO, CT, DC, FL, GA, HI, IL, IN, LA, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX,
    VA, VT, WA, WI. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you
    have other questions regarding sales tax, please feel free to email us.
  • Purchases paid for with esteelauder.com eGift Certificates are subject to applicable sales tax. No sales tax is
    charged when buying esteelauder.com eGift Certificates.
Payment Options
CREDIT CARDS ACCEPTED:
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Estée Lauder Online Gift Cards
WE'RE SORRY, WE DO NOT ACCEPT:
  • CODs
  • Layaway plan
  • Personal Checks
  • Money Orders
  • Credit cards with billing addresses outside the U.S.
IMPORTANT INFORMATION:
  • For your security, your billing name and address must match that of the credit card used for payment.
    We reserve the right to cancel any order that does not match these criteria.