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Welcome to esteelauder.com. Shopping is easy, convenient and secure.
Simply select the product you want to purchase and follow the instructions below:
STEP ONE:
- Click "Add to Bag" to place the product(s) you have selected into your shopping bag.
STEP TWO:
- When you've completed shopping, click the "Continue Checkout" button, which is found on each page.
- Then, simply follow the instructions to checkout and complete your order. Please note that you may change
the contents or edit the quantities of items in your shopping bag until you click “Submit Order.” After clicking
“Submit Order” your order will be processed. - After your order has been submitted, a “Thank You” page will be displayed confirming that your order was
received. You will also receive an email confirmation promptly following each order. If your email confirmation
does not arrive within 24 hours after you have placed your order, please contact us at 877-311-3883 for
assistance. - If you have any questions or concerns when placing an order or if you wish to inquire about a previously
placed order, please call esteelauder.com Customer Service 877-311-3883 for assistance or Contact Us.
Please have your order number available in order for us to serve you most efficiently.
SHOPPING BAG
Click “Shopping Bag" to display the quantities of the items you have placed in your shopping bag and the total cost of your purchase. You may also remove or make changes to your purchase.
REMOVING ITEMS FROM YOUR BAG
If you wish to remove an item in your Shopping Bag, simply go to "Shopping Bag" and select the "Remove" link near the product name. The item will be removed from your shopping bag. |
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- This site is best viewed with Internet Explorer 6.0 or higher and a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.
- Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any
additional information we have available.
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- Our site works best with Internet Explorer 6 and above on PCs. We also support Firefox 1.5 and above for
PCs and MACs and Safari 2.0.4 on MAC only.
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At esteelauder.com, we understand how important security is to you. When you place an order at
esteelauder.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is
the most advanced consumer online security technique to date. You can be assured that your order will be
placed safely and securely. We have used government approved encryption software. To find out more about
SSL encryption software go to:
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this
software are the following:
- AOL 5.0 and higher
- Internet Explorer 5.0 and higher
- Mozilla Firefox
- Netscape 6.0 (Windows only)
- Safari
- Google Chrome
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TEMPORARILY OUT OF STOCK/BACKORDERED ITEMS
- If an item selected is temporarily out of stock at the time of your order, you will be notified via email and
advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they
are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason
you wish to cancel a backordered item, please contact us at 877-311-3883 and we will be happy to
assist you.
PRE-SELL ITEMS
- Pre-sell items are items that are not yet in stock but available for advanced purchase on our site.
- Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify
you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not
be charged for any item until it has shipped. Anticipated shipment time (i.e. "Available for shipping in
mid-September") is indicated on the site adjacent to product information.
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- We regret that we must limit orders to no more than six (6) units of any item, with a maximum purchase of $750 per customer.
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- Gift orders always receive special care at Estée Lauder Online. For a $6.00 charge we will wrap your gift and include a gift card with your personal message. Please be aware some items that do not fit into a gift box due to their large size, can't be selected for Gift Wrap. For example Sets.
- If you wish to have your esteelauder.com order gift-wrapped, simply click on the “Gift Wrap” option during
Checkout. - Please note: Multiple items within a gift order will be presented as one gift package.
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- We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA,
CO, CT, DC, FL, GA, HI, IL, IN, LA, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX,
VA, VT, WA, WI, and all Canadian provinces and territories. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required) and gift-wrap services. If you have questions regarding sales tax, please feel free to Contact Us.
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CREDIT CARDS ACCEPTED:
- American Express
- Discover
- MasterCard
- Visa
WE'RE SORRY, WE DO NOT ACCEPT:
- CODs
- Layaway plan
- Personal Checks
- Money Orders
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