Estée Lauder

Most orders are processed within 24 hours of receipt (Processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Priority shipping (Overnight or 2nd Day Shipping) will be processed and shipped the same day if received by 3:00 PM ET.

eGift Certificates are delivered via email and reach their sender within 5 hours if there are no issues with the order.

Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

Esteelauder.com accepts orders being shipped to U.S. destinations. We're sorry, at this time we are unable to accept orders being shipped to international locations.

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your esteelauder.com orders.

When you click on Order Status, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available.
Difficulty in processing payment information.
Cannot ship to address provided.
Duplicate order was placed.
Customer request for cancellation

If your order is cancelled, you will receive an e-mail notice that explains the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact esteelauder.com Customer Service at 1-877-311-3883 or via e-mail.

Payment methods accepted:

American Express
Discover
MasterCard
Visa
Estée Lauder eGift Certificates

We're sorry, we do not accept:

CODs
Layaway plan
Personal Checks
Money Orders
Credit cards with billing addresses outside the U.S.
Gift Cards issued from Estée Lauder Stores, Spas or Department Store Counters

We're sorry, but at this time esteelauder.com does not offer gift certificates.

Important information:

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via e-mail and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available via the originally selected shipping method. The actual delivery date of your order depends on the shipping method you select.

If your order contains item(s) that are in-stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s).

Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-877-311-3883 and we will be happy to assist you.

Please note: Items that are not in-stock at the time of purchase are not eligible for promotional offers. Only in-stock items are eligible to be counted towards purchases associated with promotional offers.

Pre-sell Items
Pre-sell items are items that are not yet in-stock, but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via e-mail updates and confirmations. Please be assured that you will not be charged for any item until it is shipped. Anticipated shipment time (i.e. "Available for shipping in mid-September") is indicated on the site adjacent to product information.

Please note: The actual delivery date of your order depends on the shipping method you select.

Steps for redeeming an Offer Code:

1. Enter your Offer Code on the "Billing" page.
2. When an Offer Code is accepted, the offer will be displayed in the "Order Review".

Promotional offers and discounts may not be applied to the purchase of Estée Lauder eGift Certificates. Please see promotion details for more information.

This site is best viewed with Netscape or Internet Explorer 5.0 or higher and a minimum monitor resolution of 800 x 600. Please note that monitors display colors differently based upon their settings.

Please feel free to e-mail us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.

We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

Some items sold by esteelauder.com require special handling as specified by federal, state and local regulations governing the transport of these items.

The method of shipment for these items is dictated by these regulations. At esteelauder.com, we comply with these regulations therefore the shipment of some products to certain locations may not be possible.
If this affects your order, we regret any inconvenience and thank you for your understanding.
If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

Priority shipping methods (Overnight or 2nd Day service) are not available for certain locations in Alaska and Hawaii and the U.S. Territories. All priority shipping methods require a signature upon delivery. If you have any questions concerning the shipment of your order, please contact us via e-mail or call us at 1-877-311-3883.