Our Beauty Advisors have expert recommendations.
Mon. – Fri. 10am-9pm ET
Email your inquiry anytime for assistanceEmail Us
Text your question to a Beauty Advisor.1.646.846.1266
Mon. – Fri. 10am-9pm EST
Call Us 24/7
We are at your service around the clock.
Find your nearest store location hereLearn More
Shipping and Handling Charges
|Order Total||Standard||2nd Day||Overnight|
|$0.00 - $25.00||Free||$10.00||$15.00|
|$25.01 - $40.00||Free||$11.00||$16.00|
|$40.01 - $60.00||Free||$12.00||$17.00|
|$60.01 - $80.00||Free||$13.00||$18.00|
|$80.01 - $100.00||Free||$14.00||$19.00|
Free Shipping and Returns
Satisfaction GuaranteedFind out more about free shipping and returns
Esteelauder.com orders are shipped on business days (Monday - Friday, excluding major holidays).
Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.
- Most Standard orders are delivered within 3-5 business days from the order's ship date
- Orders destined for P.O. Boxes are delivered within 6-14 business days
- Orders destined for APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date
- Please note that delivery for some locations in Alaska and Hawaii may take up to 14 business days
2ND DAY SERVICE
2nd Day orders placed by 3:00 PM EST will be processed and shipped the same day, depending on product availability. 2nd Day orders placed after 3:00 PM EST will be processed and shipped the next business day.
- Orders shipped via 2nd Day Service are delivered within 2 business days from the order's ship date
- Orders destined for P.O. Boxes, U.S. Territories, and APO/FPO/DPO locations and some locations in Alaska and Hawaii are not eligible for 2nd Day Service
- Please note that a signature may be required upon delivery for 2nd Day shipments
Overnight orders placed by 3:00 PM EST will be processed and shipped the same day, depending on product availability. Overnight orders placed after 3:00 PM EST will be processed and shipped the next business day.
- Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date
- Orders destined for P.O. Boxes, U.S. Territories, and APO/FPO/DPO locations and some locations in Alaska and Hawaii are not eligible for Overnight Shipping
- Please note that a signature may be required upon delivery for Overnight shipments
ESTIMATED DELIVERY DATES*
We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.
*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and are subject to change.
Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.
Some items sold by Estee Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Estee Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.
Shipments to Forwarding Companies
Estee Lauder Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Estee Lauder Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
Shipments to APO/FPO/DPO and PO Box addresses
Most items may be shipped to a P.O. Box or APO/FPO/DPO address, but some restrictions apply as explained in Shipping Restrictions.
Orders being sent to P.O. Boxes or APO/FPO/DPO addresses are delivered via the United States Postal Service and cannot be shipped via Second Day or Overnight Service.
Shipments to U.S. Territories, Alaska, and Hawaii
Most items may be shipped to Alaska, Hawaii and the U.S. Territories*, but some restrictions apply as explained in Shipping Restrictions.
Overnight and Second Day Service is not available for orders being shipped to U.S. Territories and to some locations in Alaska and Hawaii.
*We regret we are unable to ship to Palau