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Click here to initiate an online return and generate a prepaid return label (no printer required). Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details. Please note: eGift cards, gift cards, promotional items, final sale items or Estee Lauder products purchased somewhere other than EsteeLauder.com are not eligible for return online.
When I exchange an item there are two transactions on my credit card - can you explain?
When an exchange is requested it is completed in two steps:
- 1. A credit is issued for the item(s) returned.
- 2. A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
I ordered/received the wrong product, should I return it?
If your online order is not as expected, please Message Us.
My item arrived damaged. What should I do?
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, please Message Us and we will be happy to assist.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and either Message Us or call us immediately at 1.877.311.3883.
Please provide the order number along with your email address and phone number for fastest service.