FOR BEAUTY ADVICE & RECOMMENDATIONS:
Mon.–Fri., 10am–10pm ET
Sat. & Sun., 12 pm–8pm ET FOR ORDER SUPPORT:
Mon.–Fri., 8am–Midnight ET
Sat. & Sun., 10am–10pm ET
Mon.–Fri., 8am–10pm ET
Sat. & Sun: 10am–8pm ET
Find your nearest store location hereLearn More
Estee Lauder Online Return Policy
To start a return click here
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from Estee Lauder Online only, and all returns are inspected upon return. Products purchased from Estee Lauder Online must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Estee Lauder Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Estee Lauder Online. If issued in these instances, Estee Lauder Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between an Estee Lauder Online gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Estee Lauder Online gift card.
Return policy information for orders placed prior to 11/22/22 below:
Your satisfaction is important! If you are not happy with a product, we offer free returns on eligible items. Only products purchased at EsteeLauder.com may be returned. Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Click here to initiate an online return and generate a prepaid return label (no printer required).
Click here to initiate an online return and generate a prepaid return label (no printer required). Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details. Please note: eGift cards, gift cards, promotional items, final sale items or Estee Lauder products purchased somewhere other than EsteeLauder.com are not eligible for return online.
When I exchange an item there are two transactions on my credit card - can you explain?
When an exchange is requested it is completed in two steps:
- 1. A credit is issued for the item(s) returned.
- 2. A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
I ordered/received the wrong product, should I return it?
If your online order is not as expected, please Message Us.
My order arrived damaged. What should I do?
Note: Estee Lauder Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Estee Lauder Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, please Message Us and we will be happy to assist.